My game is crashing on an iOS device.

If your game is crashing, please try these basic troubleshooting steps and see if any of them help:

• A hard reset. You can do this by holding down the Home and Sleep/Wake button.


• Reinstalling the game. (Don’t do this if you’re playing on a Guest account.)


• Cleaning up your multitasking tray here: http://support.apple.com/kb/HT4211?viewlocale=en_US&locale=en_US.


• Try ‘Resetting your Network Settings’ by going to your device Settings, then General, then Reset and Reset Network Settings.  NOTE: This will delete all stored WiFi passwords on your device so please don’t tap on it if you forget your WiFi password!


• Playing on a different device from the same connection.


• Playing on a different connection with the same device.


• Restoring your device using this information: http://support.apple.com/kb/HT1414. (Don’t do this if you’re playing on a Guest account.)